Is the Tenant Always Right? Property Managers on Finding the Line
Honestly: No, the tenant isn’t always right. But also, yes, sometimes they are. This isn’t retail. You’re not selling lattes or returnable socks. You’re dealing with homes, leases, clogged sinks at 3 a.m., and the occasional raccoon-in-the-attic saga. So, figuring out where to draw the line between good customer service and being taken advantage of?…









